Evening & Weekend Receptionist
Wage Level: $10.00/ hr.
SHIFT: Part time/ on-call

SUMMARY: Under the direction of the Family & Senior Services Supervisor, the Receptionist performs a variety of jobs.  These tasks include answering a five (5) line switchboard, monitoring building, taking messages, answering questions and doing a variety of other jobs.  This job requires excellent people skills and continual cooperation and interaction with the community.

ESSENTIAL FUNCTIONS
Building Supervision
• Responsible for overall supervision of Friendly House.
• Directs all participants to their designated areas.
• Ensure that the Cleanup Checklist is complete.
• Ensures everyone is out of the building by designated closing time.
• During events, check building, especially restrooms, lobby, kitchen and gym to make sure areas are clean, safe and properly supplied.

Receptionist Duties
• Records attendance for meetings and other activities.
• Answers telephones, transfers calls and puts calls into voice mail.
• Collects money and writes receipts.
• Answer questions regarding Friendly House services, programs, fees and all general inquiries.
• Responsible for light cleaning in reception and waiting room areas.

Communication
• Maintain timely written and verbal communication with participants, staff  and supervisor
• Document all incidents, accidents clearly to supervisor
• Communicate any concerns, problems and issues with supervisor

Safety
• During normal office hours, responsible to check ID’s of adults picking up children to ensure they are approved to pick up the child.
• Ensures the main office and front door are locked before leaving.
• Ensures that all lights are off, doors locked and alarm is set if last person to leave the building.
• Maintain safety procedures as outlined in policies of Friendly House and State of Iowa
• Be familiar with the Friendly House Disaster Preparedness Plan
• Participate in all safety drills

KNOWLEDGE, SKILLS AND ABILITIES
Knowledge
• Knowledge of Friendly House and other community services and programs
• Knowledge of Friendly House policies and procedures

Skills
• Communicate with others effectively
• Monitoring multiple groups, events and people in the building

Abilities
• Ability to communicate information and ideas
• Ability to listen and understand information through words and actions
• Ability to be proactive when looking at the environment to ensure it meets best practice standard
• Ability to work with others to achieve goals and contribute to a positive working environment

EDUCATION and/or EXPERIENCE
• High school diploma or general education degree (GED)

CERTIFICATIONS, LICENSES, REGISTRATIONS
• Background Check/Fingerprinting

OTHER DUTIES AS ASSIGNED
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position.  This is not an exhaustive list of all duties and responsibilities. Friendly House reserves the right to amend and change responsibilities to meet program and organizational needs as necessary. ​
Child Development Specialist
Wage Level: $13/ hr
SHIFT: Full time, 40 hrs./wk.

SUMMARY: Under the supervision of the Youth Services Supervisor, the Child Development Specialist will serve as a lead staff person for a group of children ages 2- 5yrs who are part of the Friendly House Kid’s Corner Preschool Program, a licensed child care center which is part of Friendly House. 

ESSENTIAL FUNCTIONS
Program Curriculum
  • Using Creative Curriculum, a research based developmentally appropriate tool, prepare weekly lesson plans for age related classroom
  • Ensure materials include activities designed to foster physical, language, social, emotional and creative development of each child
  • Create a classroom environment that supports the curriculum goals and ensures that each child can reach maximum social and cognitive development 

Direct Supervision
  • Maintain clear visual contact and accurate count of all children assigned to class at all times
  • Engage with children one on one and a group as supervision is provided for all activities. 
  • Attend to the physical, emotional and educational needs of the children providing caring/nurturing interaction that is empathetic and demonstrates patience
  • Use approved child guidance and care giving techniques that support overall program objectives. 

Communication
  • Maintain timely written and verbal communication with child’s parents/ guardians with regards to the child
  • Maintain timely written and verbal communication with team members and supervisor
  • Document all incidents, accidents clearly to parents/ guardians, team members and supervisor
  • Document all special instructions that parents/ guardians may provide
  • Communicate need for supplies or teaching resources to Youth Services Supervisor in a timely manner

State and Friendly House Kids' Corner Guidelines
  • Understand and adhere to all policies as outlined in the Friendly House Personnel Policies handbook
  • Meet licensing guidelines daily of Iowa Department of Human Services (DHS), Quality Rating System (QRS) and Child and Adult Care Food Program (CACFP)
  • Attend in-service training and staff meets as requested
  • Meet all requirements of being a Child Development Specialist including training in First Aid/CPR, Universal Precautions, Child Abuse Reporting and other training that meet the hours required per year. 

Safety
  • Ensure that children are in a safe environment at all times
  • Maintain safety procedures as outlined in policies of Friendly House and State of Iowa
  • Be familiar with the Friendly House Disaster Preparedness Plan
  • Participate in all safety drills

KNOWLEDGE, SKILLS AND ABILITIES
Knowledge
  • Education and training in early childhood development
  • Knowledge of human behavior and performance
  • Knowledge of policies, procedures and strategies

Skills
  • Communicate with others effectively
  • Effective classroom management and curriculum development
  • Monitoring/assessing performance of yourself and others
  • Considering the relative costs and benefits of potential actions

Abilities
  • Ability to communicate information and ideas
  • Ability to listen and understand information through words and actions
  • Ability to be proactive when looking at the environment to ensure it meets best practice standards
  • Ability to work with others to achieve goals and contribute to a positive working environment
  • Able to lift at least 50 pounds

EDUCATION and/or EXPERIENCE
  • High school diploma or general education degree (GED)
  • Prefer Associates degree in Education, Early Childhood Development, Human Services or related field and at least one year of experience in Early Childhood Education

CERTIFICATIONS, LICENSES, REGISTRATIONS
  • Background Check/Fingerprinting
  • First Aid/CPR
  • Mandatory Child Abuse
  • Safety Preparedness
  • Medical Exam and TB test

OTHER DUTIES AS ASSIGNED
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. Friendly House reserves the right to amend and change responsibilities to meet program and organizational needs as necessary.

Senior Services Program Assistant (Part-time)
Wage Level: $12.00/per hour
SHIFT: 14 hours per week
                                                                                   
 
ESSENTIAL FUNCTIONS
 
Participant Transportation
  • Maintain senior van in a clean and safe manner. Report any mechanical or safety issues to the Support Services Supervisor.
  • Contact all seniors that are scheduled to be picked up by Friendly House daily.  If senior does not answer or contact is not made, inform supervisor. 
  • Maintain accurate logs of participant transportation usage, including mileage log in vehicle and submit to the Senior Services Supervisor at the end of the month. 
  • Insure participant safety upon entering and exiting vans.
  • Immediately notify Senior Services Supervisor of any issues that may affect participant ability to use scheduled transportation, (i.e. health, cognitive, or behavior issues).
 
Programming
  • Maintain confidentiality of all the participants.
  • Tally Milestones Café participant registrations on participant roster, and make orders for following day’s meal.
  • Assist with congregate meal service when needed.
  • Collect money from participants for congregate meal site and other program activities and submit to Senior Services Supervisor by the end of each day.
  • Assist the Senior Services Supervisor in designing and implementing monthly program activities, projects and outings. 
  • Receive approval from Supervisor for all unscheduled programming.
  • Communicate need for supplies or resources to Supervisor in a timely manner
  • Encourage seniors to participate as independently in the program as possible. Do not assist participants with transferring or lifting a senior. 
 
Communication
  • Maintain timely written and verbal communication with participants, staff  and supervisor
  • Document all incidents, accidents clearly to supervisor
  • Communicate any concerns, problems and issues with supervisor
 
 
Safety
  • Maintain safety procedures as outlined in policies of Friendly House and State of Iowa
  • Be familiar with the Friendly House Disaster Preparedness Plan
  • Participate in all safety drills
 
 
 
KNOWLEDGE, SKILLS AND ABILITIES
 
Knowledge
  • Knowledge of Friendly House and other community services and programs
  • Knowledge of Friendly House policies and procedures
 
Skills
  • Communicate with others effectively
  • Considering the relative costs and benefits of potential actions
 
Abilities
  • Ability to communicate information and ideas
  • Ability to listen and understand information through words and actions
  • Ability to be proactive when looking at the environment to ensure it meets best practice standard
  • Ability to work with others to achieve goals and contribute to a positive working environment
 
EDUCATION and/or EXPERIENCE
  • High school diploma or general education degree (GED)
 
CERTIFICATIONS, LICENSES, REGISTRATIONS
  • Driver’s license, in good standing, with Chauffer’s designation, as required by the State of Iowa.  Proof of current insurance coverage.
  • Background Check/Fingerprinting
  • First Aid/CPR
  • Medical Exam and TB test
 
 
OTHER DUTIES AS ASSIGNED
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position.  This is not an exhaustive list of all duties and responsibilities. Friendly House reserves the right to amend and change responsibilities to meet program and organizational needs as necessary. 
To apply for any of these positions, please send your resume to Terry Hendershott by clicking HERE.
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Friendly House to provide equal employment and advancement opportunities to all individuals regardless of age, race, religion, color, creed, physical or mental disability, marital status, gender, gender identity, national origin, ancestry, familial status or sexual orientation. All applicants are considered for employment and/or promotion based on their education, training, experience, skill, attitude, and any other pertinent job requirement.

Friendly House will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. This policy governs all aspects of employment including: selection, job assignment, compensation, discipline, termination and access to benefits and training. 

Employees have a right to work in an environment free from harassment, whether: based on race, sex, or any other characteristics. Harassment may be verbal, physical, written or visual. Any employee who feels he or she has been harassed should contact their supervisor, the Assistant Director or the Executive Director. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination.