ADMINISTRATION
Lorelei Pfautz
Executive Director
Lorelei is the sixth Executive Director in the history of Friendly House. She has worked at Friendly House since November 1987 and has been the Executive Director since 1997. She has a BA in Social work from Eastern Nazarene College and Master’s Degree in Social Work from St. Ambrose University. She is married, has three grown children, and ten grandchildren.
Email Lorelei or call 563-323-1821 ext. 12
Terry Hendershott
Assistant Director
Terry joined Friendly House in March 1999. He obtained his Masters in Youth and Human Service Administration from the University of Northern Iowa, and his undergraduate degree in Sociology from William Penn College. Terry has a wife and four children.
Email Terry or call 563-323-1821 ext. 13
Renee Rankin
Business Manager
Renee joined Friendly House in January 1983. Along with daily Business Manager duties, she also administers the Childcare Scholarship and Preschool Scholarship Programs. Renee attended the University of Iowa. She has a husband, two married daughters and five grandchildren.
Email Renee or call 563-323-1821 ext.14
Steve Gottcent
Resource Development Manager
Steve joined the Friendly House team in June 2020. He moved to the Quad Cities with his family in 2005, and has enjoyed the opportunity to work in a variety of roles to help impact our community. Steve is married with 3 children.
Email Steve or call 563-323-1821 ext. 15
Jen Greer
Administrative Services Assistant
Jen joined Friendly House in May 2006 as an Evenings and Weekend Receptionist. She then started working as an Administrative Assistant in 2014. Along with greeting every person that walks in the front doors, she is in charge of the building rentals as well. She is married with two children.
Email Jen or call 563-323-1821 ext. 11
Dick Hill, Receptionist
Phyllis Yeager, Receptionist
SUPPORT SERVICES
Roger Viernow
Support Services Supervisor
Roger joined Friendly House in January 2002. He oversees all aspects of our facilities and maintenance needs. He attended Scott Community College and Blackhawk College during his Patternmaker Apprenticeship. He is a lifetime resident of Rock Island where he lives with his wife and three children.
Email Roger or call 563-323-1821 ext. 24
Arlan Johnson , Support Services
CACFP
Lisa Corrigan
Child and Adult Care Food Program (CACFP) Supervisor
Lisa joined Friendly House in November 2008 as the CACFP Supervisor. She graduated from Northern Illinois University with a degree in Elementary Education. She has spent approximately 20 years in the childcare field. She has worked in centers as a teacher, coordinator, and director. She has also worked behind the scenes in support services, like running programs such as CACFP in centers and home-providers, and assisting families with finding subsidy to assist with childcare tuition. Lisa and her husband, Kevin, live in Rock Island.
Email Lisa or call 563-323-1821 ext. 16
YOUTH SERVICES
Ivy Nevenhoven
Youth Services Supervisor
Ivy joined Friendly House in October 2018 as the Lead Youth Worker and is now the Youth Services Supervisor. She graduated from Purdue University with a Bachelors in ABA Psychology. She absolutely loves anything that is Disney. She enjoys spending time with her family and her daughter Emry.
Email Ivy or call 563-323-1821 ext. 29
Kathleen Phillips, Lead Youth Worker
Macao Jackson, Youth Worker
Christina Airington, Child Development Specialist
Imani Gaines, Child Development Specialist
Samantha Swartout, Child Development Specialist
Natalie Hoke
Preschool Teacher
Natalie came to Friendly House in 2015 as a Preschool Teacher. She has a Bachelor’s Degree in Elementary Education from Western Illinois University with a PreK-K teaching endorsement. She was born and raised in the Quad Cities and enjoys spending time with family and friends.
Email Natalie or call 563-323-1821 ext. 23
TaShyia Calvert, Assistant Preschool Teacher
FAMILY & SENIOR SERVICES
Janece Hicks
Family and Senior Services Supervisor
Janece joined Friendly House in March 2020. As Family & Senior Services Supervisor, she oversees programming that seeks to strengthen and support families and seniors in our community. Janece has many years experience as an educator in the Quad Cities as well as in nonprofit program management in Davenport. She holds a BS Ed. with an emphasis in Social Studies. Janece has a husband, two children and one grandchild.
Email Janece or call 563-323-1821 ext. 17
Kim Williams, Senior Services Assistant
Lorelei Pfautz
Executive Director
Lorelei is the sixth Executive Director in the history of Friendly House. She has worked at Friendly House since November 1987 and has been the Executive Director since 1997. She has a BA in Social work from Eastern Nazarene College and Master’s Degree in Social Work from St. Ambrose University. She is married, has three grown children, and ten grandchildren.
Email Lorelei or call 563-323-1821 ext. 12
Terry Hendershott
Assistant Director
Terry joined Friendly House in March 1999. He obtained his Masters in Youth and Human Service Administration from the University of Northern Iowa, and his undergraduate degree in Sociology from William Penn College. Terry has a wife and four children.
Email Terry or call 563-323-1821 ext. 13
Renee Rankin
Business Manager
Renee joined Friendly House in January 1983. Along with daily Business Manager duties, she also administers the Childcare Scholarship and Preschool Scholarship Programs. Renee attended the University of Iowa. She has a husband, two married daughters and five grandchildren.
Email Renee or call 563-323-1821 ext.14
Steve Gottcent
Resource Development Manager
Steve joined the Friendly House team in June 2020. He moved to the Quad Cities with his family in 2005, and has enjoyed the opportunity to work in a variety of roles to help impact our community. Steve is married with 3 children.
Email Steve or call 563-323-1821 ext. 15
Jen Greer
Administrative Services Assistant
Jen joined Friendly House in May 2006 as an Evenings and Weekend Receptionist. She then started working as an Administrative Assistant in 2014. Along with greeting every person that walks in the front doors, she is in charge of the building rentals as well. She is married with two children.
Email Jen or call 563-323-1821 ext. 11
Dick Hill, Receptionist
Phyllis Yeager, Receptionist
SUPPORT SERVICES
Roger Viernow
Support Services Supervisor
Roger joined Friendly House in January 2002. He oversees all aspects of our facilities and maintenance needs. He attended Scott Community College and Blackhawk College during his Patternmaker Apprenticeship. He is a lifetime resident of Rock Island where he lives with his wife and three children.
Email Roger or call 563-323-1821 ext. 24
Arlan Johnson , Support Services
CACFP
Lisa Corrigan
Child and Adult Care Food Program (CACFP) Supervisor
Lisa joined Friendly House in November 2008 as the CACFP Supervisor. She graduated from Northern Illinois University with a degree in Elementary Education. She has spent approximately 20 years in the childcare field. She has worked in centers as a teacher, coordinator, and director. She has also worked behind the scenes in support services, like running programs such as CACFP in centers and home-providers, and assisting families with finding subsidy to assist with childcare tuition. Lisa and her husband, Kevin, live in Rock Island.
Email Lisa or call 563-323-1821 ext. 16
YOUTH SERVICES
Ivy Nevenhoven
Youth Services Supervisor
Ivy joined Friendly House in October 2018 as the Lead Youth Worker and is now the Youth Services Supervisor. She graduated from Purdue University with a Bachelors in ABA Psychology. She absolutely loves anything that is Disney. She enjoys spending time with her family and her daughter Emry.
Email Ivy or call 563-323-1821 ext. 29
Kathleen Phillips, Lead Youth Worker
Macao Jackson, Youth Worker
Christina Airington, Child Development Specialist
Imani Gaines, Child Development Specialist
Samantha Swartout, Child Development Specialist
Natalie Hoke
Preschool Teacher
Natalie came to Friendly House in 2015 as a Preschool Teacher. She has a Bachelor’s Degree in Elementary Education from Western Illinois University with a PreK-K teaching endorsement. She was born and raised in the Quad Cities and enjoys spending time with family and friends.
Email Natalie or call 563-323-1821 ext. 23
TaShyia Calvert, Assistant Preschool Teacher
FAMILY & SENIOR SERVICES
Janece Hicks
Family and Senior Services Supervisor
Janece joined Friendly House in March 2020. As Family & Senior Services Supervisor, she oversees programming that seeks to strengthen and support families and seniors in our community. Janece has many years experience as an educator in the Quad Cities as well as in nonprofit program management in Davenport. She holds a BS Ed. with an emphasis in Social Studies. Janece has a husband, two children and one grandchild.
Email Janece or call 563-323-1821 ext. 17
Kim Williams, Senior Services Assistant