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POSITION: Family & Senior Services Supervisor
WAGE LEVEL: $43,000
SALARIED: 40 hours per week
  
ESSENTIAL FUNCTIONS
Program
  • Oversee all aspects of the Family and Senior Services including planning, record keeping, reporting, staffing, evaluating and budgeting.
  • Determine the allocation of money through all voucher systems and maintain record keeping system for all Family & Senior programs.
  • Complete all monthly paperwork for partner agencies and submit by the 7th of the month or specific deadlines.
  • Responsible for the Family programs: i.e. Family nights, Back to School event, Thanksgiving lunch, Family Week, Santa’s Secret Workshop, Refurbished Bike Distribution and Holiday Baskets.
  • Assist individuals and families with completing assistance applications: i.e. Iowa Rental Reimbursement, SEAP, cell phone assistance, etc…
  • Work with the Senior Services Assistant to create monthly activity calendars and menus for the Senior Program.
  • Ensure that all services and programs stay within budget, maintain petty cash account and collect payment for senior meals and document for deposit.
  • Works independently and with other agencies to help assess a person’s or family’s needs and respond accordingly.
  • Responsible for the preparation, collection and accuracy of daily, weekly, monthly and quarterly statistics, attendance and outcomes measurements.
  • Attend monthly meetings with other agencies, groups and committees as seen fit within the community to represent Friendly House.
  • Assist the client through the process of obtaining help or services needed.
  • Represent Family & Senior Services as part of the Friendly House Management team.
Direct Supervision
  • Supervise and evaluate all staff, interns and volunteers working in the Family and Senior programs. Work with the Executive Director to secure/maintain qualified staff.
  • Ensure that program staff and volunteers are in compliance with Friendly House program and personnel policies, state and federal policies.
  • Provide leadership, support and supervision for direct service staff, interns and volunteers ensuring they are meeting program goals, standards and mission values of the programs.
  • Ensure that appropriate professional development opportunities are made available to staff.
  
Communication
  • Develop and maintain positive relationships with individuals, families and providers for families. (Milestones, River Bend Food Bank, Churches United and all other providers).
  • Ensure all accident/incident reports are documented and placed in appropriate files and communicated with management.
  • Act as liaison between program participants and other Friendly House programs.
  • Work with the Resource Development Manager to promote programs and special events and assist with grants that will enrich family and senior services and provide data for grant management.
Safety
  • Be familiar with Friendly House’s and the state of Iowa’s safety procedures.
  • Be familiar with the Friendly House Disaster Preparedness Plan.
  • Complete Servsafe training.
 
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge
  • Education and training in Social work or Human Services field
  • Knowledge of human behavior and performance
  • Knowledge of policies, procedures and strategies
Skills
  • Communicate with others effectively
  • Effective verbal and written skills
  • Monitoring/assessing performance of yourself and others
  • Consider the relative costs and benefits of potential actions
Abilities
  • Ability to communicate information and ideas
  • Ability to listen and understand information through words and actions
  • Ability to be proactive when looking at the environment to ensure it meets best practice standard
  • Ability to work with others to achieve goals and contribute to a positive working environment
  • Able to lift at least 25 pounds
EDUCATION and EXPERIENCE
  • Bachelor of Social Work degree or other Human Services related field
  • Experience in supervisory role in agency setting
  • Computer expertise, especially using programs related to publishing, database, and social media
CERTIFICATIONS, LICENSES, REGISTRATIONS
  • Background Check/Fingerprinting
  • First Aid/CPR
  • Servfsafe Certification
  • Mandatory Child and dependent Adult Abuse training
  • Safety preparedness
  • Driver’s license, in good standing, with CDL designation, as required by the State of Iowa
  • Proof of current insurance coverage.
EQUAL OPPORTUNITY EMPLOYER
In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), disability, age, or reprisal or retaliation for prior civil rights activity.  All applicants are considered for employment and/or promotion based on their education, training, experience, skill, attitude, and any other pertinent job requirement.

Friendly House will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. This policy governs all aspects of employment including: selection, job assignment, compensation, discipline, termination and access to benefits and training. 

Employees have a right to work in an environment free from harassment, whether: based on race, sex, or any other characteristics. Harassment may be verbal, physical, written or visual. Any employee who feels he or she has been harassed should contact their supervisor, the Assistant Director or the Executive Director. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination.